Frequently Asked Questions About ALCO USA Services

Here are answers to common questions about ALCO USA’s managed IT, cybersecurity, cloud, and development services.

How do I request support?

Current clients can access our Support Portal to submit tickets, track issues, and connect directly with our engineering team. New clients can reach out by email or phone to get started.

What is included in managed IT services?

Our managed IT services act as your outsourced IT department. This includes proactive monitoring and maintenance, help desk support, infrastructure management, security guidance, and practical technology leadership, backed by U.S.-based engineers.

Do you support businesses outside your local area?

Yes. ALCO USA provides nationwide service with multi-state coverage across the United States, supporting organizations from local businesses to nationwide operations.

How quickly can I expect a response?

We pride ourselves on fast response times and proactive support, with 24/7 monitoring and support availability so issues are caught and addressed quickly.

Do you offer custom solutions?

Yes. Beyond managed IT, we build custom cloud-based applications designed for your business workflows, and we tailor security and infrastructure to your industry’s requirements.

What industries do you serve?

We serve SMB and professional services, healthcare and medical, commercial and retail, and government and defense, tailoring solutions to each sector.

Are your engineers U.S.-based?

Yes. ALCO USA operates with 100% U.S.-based operations and a team of U.S.-based engineers.

Contact

Still have questions? We are happy to help.

Email: Team@alcousa.org

Phone: +1(208) 391-7176

Hours: Monday-Friday, 8 AM - 6 PM EST