Accessing Your Client Portal: How Company Admins View Tickets and Assets
As a designated Company Administrator or Primary Technical Contact for your organization, you have access to the ALCO USA Client Portal. This centralized dashboard gives you full visibility into your organization’s IT ecosystem, open service requests, and active technology assets.
How to Log In
Navigate to your web browser and visit portal.alcousa.org.
Enter your corporate email address and the secure password generated during your onboarding process.
Complete the Multi-Factor Authentication (MFA) prompt sent to your registered authenticator app or mobile device.
Note: If you are an admin and have not received your portal invitation, please contact your ALCO USA Account Manager to have your administrative permissions provisioned.
Managing Active Support Tickets
The Tickets tab allows you to oversee all ongoing and historical service requests submitted by any employee within your organization.
Reviewing Progress: Click on “Open Tickets” to view real-time status updates, see which ALCO USA engineer is assigned to the case, and read technical notes.
Approving Requests: Certain user requests (like purchasing new software licenses or changing folder permissions) require admin sign-off. These will appear under “Pending Approvals”. You can approve or deny them directly with a single click.
Adding Comments: You can add notes or attach files directly to any active ticket to give our team more context without needing to send a separate email.
Reviewing IT Assets and Inventory
The Assets tab acts as your live hardware and software inventory ledger.
Hardware Tracking: View every workstation, laptop, server, and networking device currently managed by ALCO USA under your contract. You can see device health status, serial numbers, warranty expiration dates, and which employee is assigned to each asset.
Software & Licensing: Track your active software seat counts (e.g., Microsoft 365, Google Workspace, specialized ERP licenses) to ensure you are not paying for unused accounts.
