How to Pay Your ALCO USA Invoice: Multiple Payment Options

ALCO USA accepts multiple payment methods to make billing convenient for your organization. Pay your monthly invoice safely and securely through your preferred channel.

Payment Methods Available

1. ACH/Bank Transfer (Recommended - No Fees)

Why ACH? ACH transfers have no processing fees and are the most cost-effective method.

Setup Instructions:

1. Log into your support portal at portal.alcousa.org
2. 2. Navigate to Billing > Payment Methods
3. 3. Click “Add Bank Account”
4. 4. Enter your business bank account information:
5. • Routing Number (9 digits)
6. • Account Number
7. • Account Type (Checking/Savings)
8. • Account Holder Name
9. 5. Verify the account with two micro-deposits (typically 2-3 business days)
10. 6. Once verified, you can set up automatic recurring payments

Automatic Payment Setup:

• Enable “Auto-Pay” to have your invoice automatically paid on the due date
• • No action required month-to-month
• • Can be canceled anytime with 5 business days’ notice

2. Credit Card (Visa, Mastercard, American Express)

Processing Fee: 2.5% of the payment amount

One-Time Payment:

1. Go to portal.alcousa.org/billing
2. 2. Click “Pay by Credit Card”
3. 3. Enter card details (16-digit number, expiration date, CVV)
4. 4. Enter payment amount
5. 5. Review and confirm
6. 6. Receipt generated immediately

Recurring Credit Card Payment:

If you prefer monthly credit card charges despite the 2.5% fee:

1. Go to Billing > Payment Methods
2. 2. Click “Add Credit Card”
3. 3. Enter your card information
4. 4. Enable “Recurring Monthly Payments”
5. 5. Confirm setup

3. Check (Mail-In)

If you prefer traditional check payments:

Mailing Address:
ALCO USA Inc.
Accounts Receivable Department
1234 Enterprise Drive
Boise, Idaho 83702

Important:

• Write your Invoice/Account Number on the check memo line
• • Allow 5-7 business days for mail delivery and processing
• • Check should be payable to “ALCO USA Inc”
• • This method may incur processing delays

How to Find Your Invoice

In the Customer Portal:

1. Log in to portal.alcousa.org
2. 2. Click “Billing” or “Invoices”
3. 3. View all current and historical invoices
4. 4. Click an invoice to view details or download PDF
5. 5. Invoices are also emailed to billing@yourcompany.com

Understanding Your Invoice Number:

Invoice numbers follow the format: INV-2026-XXXXX

• Always include this number when submitting payments
• • Reference it in check memo lines or payment notes

Payment Due Date & Grace Period

Standard Terms: NET 30 from invoice date

• Invoice Date: July 1, 2026
• • Due Date: July 31, 2026
• • Late Fee: 1.5% monthly (18% annually) after 30 days
• • Service Suspension: Risk of service suspension after 60 days unpaid

Viewing Payment History

Track all payments made to your account:

1. Log in to portal.alcousa.org
2. 2. Go to Billing > Payment History
3. 3. View:
4. • Payment date
5. • Amount paid
6. • Payment method used
7. • Transaction reference number

Updating Payment Information

To Change Payment Method:

1. Go to Billing > Payment Methods
2. 2. Click the payment method you want to change
3. 3. Click “Edit” or “Delete”
4. 4. Add new payment information
5. 5. Set as default if needed

To Remove a Payment Method:

1. Ensure another payment method is set as default first
2. 2. Click “Remove” on the method you want to delete
3. 3. Confirm deletion

Payment Issues & Support

Payment Declined?

• Check that your card hasn’t expired
• • Verify billing address matches your financial institution’s records
• • Ensure sufficient funds are available
• • Contact your bank to whitelist ALCO USA transactions
• • Try a different payment method

ACH Transfer Rejected?

• Verify your routing and account numbers
• • Ensure account is in good standing with your bank
• • Check for account type restrictions
• • Contact your bank’s business services department

Still Having Issues?

Contact ALCO USA Billing:

• Email: billing@alcousa.org
• • Phone: +1 (208) 391-7176 ext. 3 (8 AM - 5 PM EST, Monday-Friday)
• • Portal Chat: Available through your support dashboard

Billing Questions?

Common questions answered:

Q: Can I pay before my due date?
A: Yes! Early payment is welcome and reduces your interest accrual on outstanding balances.

Q: Can I make a partial payment?
A: Partial payments are accepted. Your account will reflect the payment, and the balance will be due by the standard due date.

Q: Do you offer discounts for annual prepayment?
A: Yes! Contact sales@alcousa.org to discuss annual payment plans that include a 10% discount.

Q: What if my invoice is incorrect?
A: Contact billing@alcousa.org within 30 days of invoice date with details. We’ll investigate and issue a credit if warranted.