Requesting New Hardware: How to Order Upgrades through Enterprise Device Distribution
cryptographic data wiping or secure physical destruction.As your job responsibilities shift, or as technology reaches its natural end-of-life cycle, your physical machine may require an upgrade. ALCO USA manages your organization’s entire hardware lifecycle through our Enterprise Device Distribution workflow.
To maintain consistency, security, and immediate support capabilities, all hardware changes must pass through our centralized procurement, imaging, and distribution pipeline.
**
Who Can Place a Hardware Request?**
To prevent unauthorized corporate expenditures, hardware requests are strictly regulated based on role tiers within your organization:
- Standard Staff Members: Can browse the hardware catalog and initiate an upgrade inquiry, which triggers an automated authorization request sent directly to their department head or HR manager.
- Authorized Purchasing Contacts (Admins):Can directly order, reassign, or decommission hardware assets for any employee in the company through the ALCO USA Client Portal.
Standard Hardware Profile Options
ALCO USA stocks and configures three standardized hardware baselines designed to cover diverse business workflows:
| Hardware tier | Primary Use Case | Target Specifications |
|---|---|---|
| Standard professional | Administrative, HR, Customer Service | Intel i5/AMD R5, 16GB RAM, 512GB NVMe SSD |
| Power User Workstation | Financial Modeling, Heavy Multitasking, Data Analysis | Intel i7/AMD R7, 32GB RAM, 1TB NVMe SSD |
| Developer/ Engineer Ring | Software Engineering, Virtualization, CAD Rendering | High-End Multi-Core CPU, 64GB RAM, Dedicated GPU |
The Ordering & Deployment Lifecycle
[Request Initiated] âž” [Manager Approval] âž” [ALCO Imaging & Security Injection] âž” [Secure Shipping/Delivery]
- Form Submission
Navigate to your Client Portal (portal.alcousa.org) and select Service Catalog $\rightarrow$ Request New Hardware. Fill out the user profile, selecting whether this is for a new hire onboarding or a replacement unit for an existing staff member. - Managed Imaging & Provisioning
Once internal company approval is granted, our warehouse provisions the device. We do not ship “off-the-shelf” technology. Our engineers inject your organization’s customized software suite, local network permissions, VPN gateways, endpoint detection responses (EDR), and the ALCO USA Support Agent. - Delivery and Secure Handoff
The device is shipped securely to either your corporate headquarters or directly to a remote employee’s residential address. Inside the package, you will find a dedicated shipping label to return the legacy asset.
Crucial Policy Reminder: Old equipment contains encrypted corporate storage. Per security compliance rules, all replaced hardware must be mailed back to ALCO USA within 14 business days of receiving your new device for certified
