Welcome to ALCO USA: What to Expect During Your Initial IT Onboarding

Welcome to ALCO USA Inc.! We are thrilled to serve as your organization’s dedicated Managed Service Provider (MSP). Think of us as your fully staffed, external IT department. Our mission is to keep your technology running optimally, shield your infrastructure from cyber threats, and provide world-class technical support whenever you need it.

When your company partners with us, we don’t just wait for things to break—we proactively manage your environment. Here is a breakdown of what to expect during our initial phase of operations.

Phase 1: The Discovery & Audit Window (Weeks 1 & 2)
During the first fourteen days of our partnership, our engineering team works quietly in the background to build a comprehensive map of your technology architecture.

Network Mapping: We scan and catalog your office networks, firewalls, switch configurations, and internet service endpoints.

Asset Inventory: We deploy our lightweight management agents across all corporate desktops, laptops, and servers to build an accurate database of your hardware assets.

Security Baseline Review: We review current password policies, cloud access configurations, backup schedules, and antivirus systems to find security vulnerabilities that need immediate attention.

Phase 2: Stabilization & Remediation (Weeks 3 & 4)
Once our audit is complete, we begin bringing your infrastructure up to the ALCO USA Security Baseline. You may notice a few updates during this time:

Software Standardizations: We updates outdated operating systems and ensure enterprise-grade endpoint security software is uniformly installed.

MFA Implementation: If your organization does not currently require Multi-Factor Authentication across all cloud tools, we will help coordinate a controlled rollout to protect your user credentials.

Backup Adjustments: We connect your critical business data to our secure, redundant cloud backup repositories to protect your business from ransomware or hardware failures.

Our Ongoing Commitment to You
Moving forward, you can work confidently knowing that our automated systems are continuously monitoring your network for anomalies, performance bottlenecks, and security threats. If you ever need help, our support desk is just a click, email, or phone call away. Welcome aboard!